All orders placed starting September 20, 2022 are PRE-ORDER, with an estimated ship date of November 1, 2022.
Pre-order cancellations are accepted within 12 hours of placing your order. After this window, cancellations will incur a $15 fee deducted from your refund, and you will lose your spot in line once we are back in stock.
Can I return something if I don't like it?
Yes. You must return your product within 30 days of delivery*.
Recycling & Return Processing Fee:
Returns will incur a $7 fee per bottle, which will be subtracted from your total refund.
Original shipping charges (if applicable) cannot be refunded.
*Returned product(s) must be in the original packaging and in like-new condition.
*Bear Balanced does not cover the cost of return shipping.
If your product arrived damaged, you must contact us within 24 hours of delivery; all damages will be reviewed on a case by case basis. We cannot be responsible for packages left out in the sun because a covered delivery location was not available - please make sure your package can be delivered to a location where the gummies will not melt, especially during warmer months.
Packages that have been “returned to sender” due to an insufficient address will incur a $15 fee deducted from your refund. You will have to place a new order if you would still like to receive your product.
Is my subscription order refundable?
Subscription replenishment orders are ineligible for a refund once they have been charged.
Can I cancel my order placed before September 20, 2022?
Order cancellations are accepted within 12 hours of placing your order. After this window, cancellations will incur a $15 fee deducted from your refund.